To confirm your service end date, please contact Premier Wireless by phone or chat.  

As a reminder, users set to deactivate in the first phase for May 1st will receive a notification on April 24, 2025, to their DVA-issued device before their service ends, with a final reminder sent 5 days prior to the service end date. 

End-users scheduled for deactivation on June 20, 2025, as part of the second phase, will receive a notification 14 days in advance, followed by a final reminder 5 days before the service ends. 

Please refrain from making any payments to extend service on the current account. 

No, your Chromebook will continue to work as usual. This update only affects your Android phone. 

Yes! As we said at the beginning of the program, the phone is yours to keep. 

No action is needed on your part. The Premier Wireless support team will take care of removing the CPR³ software from your device. Once the software has been removed, you'll be free to make any changes to your phone, including performing a factory reset. Rest assured, the information currently on your device will not be affected.  

If you have any questions after the software has been removed, feel free to contact our support team—we're here to help! 

Yes! This process is known as port/porting your number. You can keep your existing number, whether you switch to a Metro Mobile prepaid plan or another carrier, as long as this occurs no later than 30 days after your deactivation date.  

To port the number to Metro Mobile (or any other carrier of your choosing), you will be required to provide the following information to initiate the transfer:

• Account Number: 987405348
• PIN: 000000 
• Billing Zip Code: 98501 

Please note, if you decide to keep your current phone number, you’ll need to complete the transfer (porting) process no later than 30 days after your deactivation date.  

T-Mobile will unlock your phone as of April 24, 2025, allowing you to switch to any carrier you choose. 

If your CPR³ device is a T-Mobile Revvl 6 5G, please follow the instructions below to complete the necessary steps to unlock your device: Mobile Device Unlock for T-Mobile Revvl 6 5G

Please note that if you decide to proceed with porting over, you'll need to complete the transfer process no later than 30 days after your deactivation date.

If you are interested in a prepaid plan, Metro Mobile offers the following prepaid plans. 

You can visit any retail location Metro Mobile Retail Locations or call 888-8-METRO-8 

• The user is responsible for paying the monthly service cost.
• The phone remains unlocked indefinitely, allowing the user to switch carriers at any time. 
• The user can choose a plan with their preferred carrier based on their budget. 
• If the user opts not to continue, they can still take the unlocked phone to another carrier. 

Once your service has been deactivated and transitioned to your new carrier, they will become your primary point of contact for any device-related support or questions.